Bill has been the Managing Director at The Motor Ombudsman since 2015, having worked in the motor industry for almost three decades, and has held senior roles at JLR and BMW, amongst other vehicle manufacturers.

Bill has a first class reputation for enhancing consumer satisfaction and is responsible for ensuring that TMO has a clear strategy and direction and provides the necessary oversight to ensure TMO's Independence and impartiality is maintained.

He equally plays a key role in role-modelling the organisation’s culture and values, as well as serving as an ambassador for the body.

Chris Oakham graduated with a degree in mechanical engineering via the student apprenticeship scheme at Leyland Truck and Bus subsequently moving on to car retailing and then a car importer.

For the past three decades he has been a consultant and analyst working for Sewells International, Alison Associates and Trend Tracker. He is the author of numerous research reports and articles on the automotive retail sector.

Now semi-retired, Chris continues to work on projects of interest including Motor Trader’s Top 200 and Top 50.

John has worked in the motor industry for 45 years, 40 of which have been within senior roles in the warranty sector. He joined WSG as CEO in 2022 and is responsible for overseeing the company’s overall direction and leadership.

John is passionate about changing the perception of warranties and providing dealers with the tools to maximise their profitability.  

He is also the current Chairman of The Motor Ombudsman’s Vehicle Warranty Products Committee and Vice Chairman of its Customer Care Committee.

Warranty Solutions Group is one of the UK’s leading warranty and add-on product providers. Fuelled by quality, passion and experience, the company continues to grow rapidly on its mission to drive up standards for vehicle buyers and set the benchmark for the sector.

Marc Thornborough has been a part of Auto Trader for over 30 years and was part of the team that launched its very first website back in 1997.

Marc has a passion for digital excellence, understanding retailers goals and objectives and aligning them with the needs and demands of today’s car buyers in order to improve a retailers performance and the car buying experience.

As well as sharing best practice behaviours with customers, Marc speaks regularly at conferences, seminars and on webinars about the future of the UK vehicle retailing market and the digitalisation of the car buying process.

Having served as marketing director at a number of leading dealer groups including Perrys, CD Bramall and Reg Vardy, Neil helped establish motors.co.uk and later Trusted Dealers.

His passion for used cars led him to establish JudgeService in 2011.

Neil believes “buying a car should be fun, it’s the second biggest spend most of us will make and should be something we enjoy!”

JudgeService conducts customer service surveys and provides detailed, actionable reports to its clients to manage customer experience and allows dealers to share their reviews and star rankings. Your route to raving fans.