Bill has been the Managing Director at The Motor Ombudsman since 2015, having worked in the motor industry for almost three decades, and has held senior roles at JLR and BMW, amongst other vehicle manufacturers.

Bill has a first class reputation for enhancing consumer satisfaction and is responsible for ensuring that TMO has a clear strategy and direction and provides the necessary oversight to ensure TMO's Independence and impartiality is maintained.

He equally plays a key role in role-modelling the organisation’s culture and values, as well as serving as an ambassador for the body.